Terms of Service

We're so pleased to host you and hope that you and your group enjoy all that our properties have to offer. We ask that a few simple rules be followed to ensure an exceptional and memorable experience. As such, we've outlined our House Rules and Rental Conditions below. Please note that we are at your disposal by phone at +44 (0) 1408 515 025 or via email at info@nchh.co.uk should you have questions at any time.

1. Booking Confirmation

A booking is confirmed once payment has been received and written confirmation has been issued by North Coast Holiday Homes ("NCHH").

The Lead Guest must be at least 18 years old and is responsible for all members of their party throughout the stay.

NCHH reserves the right to refuse or cancel a booking where reasonable grounds exist to do so.

2. Payments

To secure a booking, a 20% deposit of the total booking value is required.

NCHH can place a provisional 24-hour hold on dates upon request; however, this booking is not confirmed until the deposit has been received. If payment is not received within 24 hours, the hold will automatically expire, and the dates may be released for re-booking.

The remaining balance must be paid 30 days prior to arrival in accordance with the payment schedule, unless otherwise stated in writing by NCHH.

Failure to make payment by the agreed due date may result in cancellation of the booking and release of the property for re-sale.

Please note: Bookings made through Online Travel Agents (OTAs), including but not limited to Airbnb, Booking.com and Vrbo, may be subject to different payment, cancellation and refund terms. In such cases, the terms of the booking platform will take precedence where applicable.

3. Cancellations & Refunds

Should you need to cancel your booking, the following cancellation terms apply:

  • More than 30 days before arrival: Full refund.

  • Between 14 and 30 days before arrival: 50% refund of the total booking value.

  • Less than 14 days before arrival: No refund.

Any refund due will be processed by NCHH within 10 working days of cancellation confirmation.

No refunds will be given for no-shows, delayed arrivals or early departures.

We strongly recommend guests obtain suitable travel insurance.

4. Check-In & Check-Out

Unless otherwise agreed in writing:

  • Check-in: From 4:00 pm

  • Check-out: By 10:00 am

Early check-in and late check-out may be available on request and may incur an additional charge.

Guests must vacate the property by the agreed departure time; otherwise, a late check-out charge will be applied.

5. Occupancy & Visitors

Only guests included within the booking may stay within the property.

The maximum occupancy stated within the property listing must not be exceeded at any time.

Day visitors are only permitted with prior approval from NCHH.

Children under the age of 2 do not count towards occupancy limits.

The Lead Guest remains responsible for all occupants and visitors throughout the stay.

6. House Rules

Guests agree to:

  • Treat the property, furnishings and equipment with care.

  • Respect neighbouring residents and the local community.

  • Keep the property clean and tidy.

  • Use appliances and facilities only for their intended purpose.

  • Follow any property-specific instructions provided before or during their stay.

Quiet hours apply between 11:00 pm and 7:00 am.

The following are strictly prohibited:

  • Parties and events.

  • Excessive noise or anti-social behaviour.

  • Illegal activity.

  • Smoking or vaping inside the property.

  • Candles, Chinese lanterns, fireworks or other naked flames unless specifically provided as part of the property.

NCHH reserves the right to terminate a booking immediately without refund where these rules are breached.

7. Pets

Pets are only permitted where authorised in advance, and a pet fee has been paid.

Guests bringing pets must ensure they:

  • Are properly supervised.

  • Kept out of bedrooms and off property furnishings.

  • Do not cause nuisance or disturbance.

  • Do not damage the property.

  • Are cleaned up after.

Additional cleaning or repair costs resulting from pets may be charged to the Lead Guest.

8. Property Condition, Damage & Additional Charges

Guests must report any damage, defects, missing items, cleanliness concerns or maintenance issues within 24 hours of arrival.

Guests are responsible for:

  • Damage caused during their stay.

  • Missing items.

  • Excessive cleaning beyond reasonable use.

  • Unauthorised guests.

  • Unauthorised pets.

  • Emergency contractor call-outs caused by guest misuse.

  • Any management company charges, fines or penalties resulting from guest actions.

Any damage or maintenance issue arising during the stay must be reported immediately.

Reasonable charges may be applied where necessary to repair, replace or restore the property to its original condition.

9. Keys, Lockouts & Property Security

Guests are responsible for all keys, fobs, parking permits and access devices issued during their stay.

A lockout call-out fee of £20 will apply where a guest requires assistance gaining access to the property.

Additional charges may apply where locksmith attendance, replacement fobs, replacement locks or out-of-hours assistance is required.

Where keys are lost, guests will be responsible for the full cost of replacement keys and any associated lock or security changes required.

Guests must ensure the property is left secure whenever unoccupied, including locking doors and closing windows where appropriate.

10. Guest Responsibilities

Guests must not:

  • Sublet, transfer or assign their booking.

  • Allow unregistered guests to stay overnight.

  • Carry out repairs or alterations to the property.

  • Conduct commercial activities from the property without prior written consent.

Children must be supervised by a responsible adult at all times.

NCHH reserves the right to request the names and details of all guests staying at the property where required for operational, safety or licensing purposes.

11. Contractor & Business Stays

Many of our properties welcome contractors and business travellers.

For contractor bookings:

  • Commercial activities must not create disturbance for neighbours.

  • Equipment and tools must be stored safely.

  • Hazardous materials must not be stored within the property.

  • Properties must not be used for storing stock, machinery or building materials without prior written consent.

  • Waste generated through commercial activities must be disposed of responsibly.

The Lead Guest remains responsible for all occupants throughout the stay.

Bookings Made on Behalf of Others

Where a booking is made on behalf of another individual, group, contractor, employee or third party, the person or organisation making the booking remains responsible for ensuring compliance with these Terms & Conditions.

Prior to arrival, the Guest must provide NCHH with the following information:

  • Full name of the lead guest staying at the property.

  • A contact telephone number for the lead guest.

  • The total number of guests staying at the property.

Failure to provide this information may result in delays to check-in or cancellation of the booking.

12. Property-Specific Rules

Certain properties are subject to additional requirements, management company regulations, planning restrictions, title deed conditions or licensing requirements.

Any rules communicated through property listings, booking confirmations, welcome books, guest handbooks or property signage form part of these Terms & Conditions.

Links Apartments & Links View Villas

Guests staying within the Links Apartments complex  and Links View Villas must also comply with the following:

Commercial Vehicles

  • Commercial vehicles, company-branded vehicles, trade vans, plant machinery and similar vehicles are not permitted.

Caravans & Trailers

  • Caravans, horseboxes, boat trailers, storage trailers and other towed vehicles are not permitted within the development or car parking areas.

Golf Equipment

  • Golf clubs, golf bags, golf trolleys and associated equipment must not be brought into apartment buildings, communal hallways, stairwells or internal communal areas.

Management Company Charges

  • Guests are responsible for any costs, fines, management company charges or penalties incurred due to breaches of development regulations.

Septic Tank Systems

Where a property operates on a septic tank system, guests must not dispose of:

  • Wet wipes.

  • Sanitary products.

  • Nappies.

  • Cotton wool.

  • Fats, oils or grease.

  • Chemicals.

Guests may be charged for any repairs or call-outs resulting from misuse.

Electric Vehicle Charging

Electric vehicles may only be charged using designated EV charging points where provided.

Charging via domestic sockets, extension leads or unauthorised power supplies is strictly prohibited.

13. Short-Term Let Licence Compliance

Guests must comply with all conditions relating to the property's Short-Term Let Licence and any associated safety, occupancy or behavioural requirements.

Guests must not:

  • Exceed the maximum permitted occupancy.

  • Interfere with smoke alarms, heat alarms, carbon monoxide alarms or fire safety equipment.

  • Obstruct emergency exits or escape routes.

  • Engage in illegal or anti-social behaviour.

  • Undertake any activity which may place the property's licence at risk.

Failure to comply with Short-Term Let Licence requirements may result in immediate termination of the booking without refund.

14. Access & Inspections

NCHH, property owners, housekeepers, contractors and authorised representatives reserve the right to enter the property:

  • In an emergency.

  • To investigate safety concerns.

  • To investigate complaints.

  • To complete inspections.

  • To carry out essential maintenance or repairs.

Where possible, reasonable notice will be given.

15. Cancellation by NCHH & Alternative Accommodation

In exceptional circumstances beyond our reasonable control, NCHH may need to cancel or amend a booking.

Where possible, suitable alternative accommodation will be offered.

If alternative accommodation cannot be provided, guests will receive a full refund of monies paid for the affected booking.

NCHH shall not be liable for travel expenses, consequential losses or other costs arising from such cancellation.

16. Liability

Guests occupy the property and grounds at their own risk.

NCHH and the Property Owner accept no liability for:

  • Loss, theft or damage to personal belongings.

  • Damage to vehicles or their contents.

  • Failure of utility services, broadband or television services.

  • Weather-related disruption.

  • Travel disruption.

  • Disturbance caused by neighbouring properties or external works.

  • Circumstances beyond our reasonable control.

Nothing within these Terms & Conditions seeks to exclude liability where it would be unlawful to do so.

17. Lost Property

Any items left behind following departure will be retained by North Coast Holiday Homes for a maximum period of 30 days.

Where possible, guests will be notified if lost property is identified.

Items may be collected from our office by prior arrangement. If guests require items to be returned, they will be responsible for all associated costs, including:

  • Postage or courier charges.

  • Packaging materials.

  • Any reasonable administration costs associated with arranging their return.

Items that remain unclaimed after 30 days may be disposed of or donated at the discretion of NCHH.

18. Holiday Accommodation Only

This booking relates solely to holiday accommodation and temporary business accommodation.

It does not create:

  • A tenancy.

  • A lease.

  • A right to occupy as a principal residence.

  • Any legal interest in the property.

Guests acknowledge that the accommodation is occupied solely for holiday, leisure or temporary business purposes.

19. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Scotland.

Any dispute arising from a booking shall be subject to the exclusive jurisdiction of the Scottish Courts.

Thank you for taking the time to read our Terms & Conditions.

These guidelines are in place to help us provide a safe, comfortable and enjoyable experience for all guests, whilst protecting the properties entrusted to our care and respecting our neighbours and local communities.

We genuinely appreciate your cooperation and understanding, and we hope you have a wonderful stay with North Coast Holiday Homes.

Should you have any questions before or during your visit, our team will be happy to assist.

We look forward to welcoming you and hope you enjoy your time in the Highlands.

North Coast Holiday Homes
01408 515025
info@nchh.co.uk

Updated 10/11/2026